Frequently Asked Questions

Here are some answers to most frequently asked questions. Please send us an email if you have any further questions.

 

Frequently asked questions:

1. What are the shipping costs?

We offer local delivery in the London and St.Thomas areas for $9.99 plus tax (Additional fees apply for out of province orders). We also offer Ontario wide shipping based on the current Canada Post Rates (total will be calculated at checkout based on address). FREE Ontario wide shipping on orders over $100 now available.

2. Can we do Curbside pickups?
Yes! We are now able to offer FREE curbside pickups. Please refer to our shipping info page for more details.

3. How quickly can I expect to get my purchase?
Between 7-14 days for shipping, and 2-4 days for curbside pickups, but we are aiming for a much quicker shipping speed.

4. How do bundles work?

Some items in our store are sold as bundles including sleepwear, bodysuits, and certain sizes of clothing. With a bundle you will get assorted apparel in whichever category you have purchased. Please note that you will not be getting what is in the picture. For example, if you order an assorted 3 pack of girls size 12 month shorts, you will receive 3 mixed pairs of shorts selected by our staff. The combined value of the items you receive will always be the same or more than what you paid. If you are looking for specific colours, styles, or brands please let us know in the comments and  we will do our best to provide you with those.

5. What is your Return Policy for online sales?

You can find our return policy here: shoponceuponachildlondon.com/policies/refund-policy

6. Will there be new items added?
Absolutely, we will be adding new items weekly. Please check back often for new items.